Rosaleen Charles

 

I have dedicated my career to the care sector since 1989. Over the decades, I have received multiple awards in recognition of my outstanding contributions to dementia care. Throughout my career, I have been instrumental in assessing and improving care environments, and championed a more personal, individualised approach to care—tailoring support to meet the unique needs of each person.   My leadership style is grounded in compassion, respect, and a deep understanding of what makes care truly person-centred.

In 2021, I joined Hillbrook Grange, where I have continued my commitment to delivering high-quality, person-centred care in a supportive and compassionate environment.

Outside of work, I enjoy spending quality time with my family, going on adventures, and relaxing with my crochet. Recently our family adopted a rescue dog named Meadow from Manchester Dogs Home, who has quickly become a much-loved companion.

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Selina Taylor

 

I began my career in care in 2005, starting as a Care Assistant and steadily progressing through roles as Senior Care Assistant, Deputy Manager, and eventually Home Manager in 2018. My dedication, experience, and natural leadership have been key to my development within the sector.

In the summer of 2022, I joined Hillbrook Grange as a Team Leader. Where I now bring a wealth of knowledge and compassionate approach to my role as Care Manager, where I continue to support high standards of care and staff development.

I am committed to ensuring a person-centred environment where both residents and staff feel valued, respected, and supported.

Outside of work, I enjoy crocheting, spending time with my family, and making memories with my beloved family dog, Bear.

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Kate Nicholson

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As the Finance Manager of our care home and a qualified accountant, I bring nearly 10 years of experience at working for Hillbrook Grange. My role is supporting the day-to-day financial operations of the home, financial management, including liaising with the residents and families, the local authorities and the community.  I work alongside the Home Manager and Board of Trustees ‘who govern the financial oversight and best interests of the home’. We hold strong principles and values with the commitment to high quality care, integrity and transparency.

Family is everything to me, I am a proud mum to three wonderful boys who inspire and motivate me every day. The boys and I, also share our life with Margot, our adorable French Bulldog, who is just a ball of fun. 

When I’m not at work, you will most likely find me walking with Margot, practicing daily yoga (with Margot) or spending time with my family and friends. My hobbies and interest include yoga, reading, lots of walking and the boxing. I love to watch the boxing!

I am also an active member of the Bramhall and Woodford Rotary Club where I enjoy giving back to the community and getting to do lots of different things with great people.

I believe that kindness, consistency and strong values are just as important in the workplace as they are at home, and I strive to bring those qualities into everything I do.

Heather Unwin

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With over 20 years of experience in administration, I’ve built a career supporting organisational efficiency and team success across a range of PLC companies, including the Co-operative Group and several leading recruitment firms. In 2020, I brought my skills to Hillbrook Grange, where I’ve found a deeply rewarding environment to continue growing professionally.

In 2024, I completed my NVQ Level 3 in Business Administration and am currently working toward my CIPD Level 3 qualification, further enhancing my knowledge in people management and HR practices.

Outside of work, I love reading, cross stitching, and spending quality time with my family. Life has recently become even more joyful (and lively!) with the arrival of our new puppy—keeping me on my toes and filling our home with energy and fun.

Conor Nellis

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With over 15 years of experience in the hospitality industry, I bring a deep passion for traditional British Isles cuisine and a commitment to high-quality, home-cooked food. My career has taken me through renowned establishments such as The Celtic Fjord, Carrybridge Marina, Mourne Golf Club, and O’Hares in County Down, Northern Ireland, where I honed my specialisms in bread making and seafood dishes.

At Hillbrook Grange, I lead a dedicated team of cooks, kitchen assistants, and dining room hosts to create a welcoming, enjoyable dining experience for our residents. I take great pride in curating seasonal menus that celebrate fresh, local ingredients and mark special occasions such as St. George’s Day, Easter, and Valentine’s Day with tailored menus and festive meals.

I hold a Level 3 Production Chef Qualification, Level 3 Food Hygiene Certificate, and have advanced training in nutrition and dietary needs. I ensure all staff receive ongoing training in key areas including nutrition, dysphagia, and food hygiene. Our kitchen has proudly maintained a 5-star EHO inspection rating for the past four years.

Outside of work, I enjoy playing traditional Irish folk music on the bodhrán drum, and spending time with my family and our new puppy, Cassie. These moments of family and music enrich my life and inspire the warmth and care I bring into the kitchen every day.

Pamela Jones

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I am a Front of House professional with over nine years of experience at Hillbrook Grange, where I manage a wide range of responsibilities – showcasing our rooms, reception duties, coordinating maintenance and repairs. My role is centered around delivering excellent service and creating a welcoming environment for residents and visitors alike. Previously, I worked for the NHS for 10 years in medical records, developing strong organizational and communication skills. 

Outside of work, I enjoy spending time with my two sons, going on long walks with family and friends, and unwinding with a good glass of wine.  My professional life is driven by a love of people and creating positive, lasting impressions, qualities that shine through in every role.